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An efficiency ‘easy button’ that hospital CEOs overlook

Kevin Cullinan, the new CEO of St. Anthony Hospital, Colorado, advocates for a broader view of healthcare beyond hospitals. He emphasises the importance of ambulatory care in shaping a patient’s perception of a health system. Cullinan argues that each touchpoint outside hospital is an opportunity to build trust and shape the patient’s experience. His prior role in overseeing outpatient care has given him this perspective.

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